c2p Virtual Talks

Join our monthly c2p Virtual Talks and learn about latest trends and game-changing innovations

Our c2p Virtual Talks are an engaging online event series designed to bridge the gap between established corporations and agile startups in the dynamic postal and parcel industry. Each session brings together key players to explore critical market trends, from the surging demand for e-commerce, OOH and last mile shifts, sustainable logistics to the disruptive potential of AI, robotics, and autonomous delivery.


Participants will benefit from insightful presentations by leading postal and parcel corporations showcasing their strategic responses to industry shifts, ecosystem partners providing insights into their market expertise, alongside pitches from innovative startups unveiling cutting-edge solutions that can have a significant impact on the industry. The series fosters interactive discussions, networking opportunities, and potential collaborations, aiming to accelerate the adoption of transformative technologies and shape the future of parcel and postal services.

c2p Virtual Talk

2 June 2025

CX: Bringing Customer Experience to a New Level


Join our c2p Virtual Talk on 'CX - Bringing Customer Experience to a New Level,' and discover how to transform your operations and services into a competitive advantage. We'll discuss actionable strategies to enhance transparency, communication, and ultimately, customer satisfaction. Don't just deliver goods, deliver exceptional experiences!

A recent survey has revealed that customer experience is the number one priority of postal and parcel companies in 2025.


In this dynamic VT, we will delve into the critical aspects shaping the future of CX:


  • Understanding customer preferences
  • Personalization of the customer experience
  • Real-time visibility
  • Omnichannel communication
  • Simplified processes (sending, returns etc.)
  • Leveraging customer feedback

c2p Virtual Talk

6 May 2025

Delivering the Global Marketplace:

Adapting to Cross-Border E-commerce Developments and Demands


The landscape of global e-commerce is rapidly evolving, and postal and CEP companies are at the forefront of this transformation. Industry players need to stay ahead of the curve and capitalize on the booming cross-border market. 

In this dynamic session, we will delve into the critical aspects shaping the future of cross-border e-commerce, including:


  • Understanding the Shifting Sands of Customer and Market Requirements
  • Decoding Market Developments and Emerging Opportunities
  • Elevating the Key User Experience
  • Solving the Ever Increasing Trade Hurdles and Regulations

Confirmed Speakers:


Sid Hart, CEO at Redly Express, Pos Malaysia

Kate Muth, Executive Director at IMAG

Luke Lloyd, Head of Markets at IPC

Mirko Wichmann, Principal at Kearney

Adnan Zaheer, CEO at iCustoms