INTELLIGENT LOGISTICS
AI | CX | DATA
London, 10 - 11 September 2025
AI | CX | Data Summit
Our "Intelligent Logistics" Summit offers a deep dive into the transformative power of Artificial Intelligence (AI), data analytics, and customer experience (CX) design within the dynamic postal and logistics sector. As the industry faces unprecedented challenges and opportunities – from last-mile delivery complexities to evolving customer expectations – leveraging cutting-edge technologies is a necessity for competitive advantage.
in partnership with
Data, AI, and Customer Experience
How will AI-driven insights from vast datasets optimize operations from checkout to delivery and automate complex processes? Beyond efficiency, participants will discuss the crucial role of customer experience (CX) in creating seamless, intuitive, and satisfying interactions for both customers and logistics personnel.
Peer Network
We are creating a cross-industry AI/CX/Data community that connects postal and parcel decision-makers with innovative startups, emerging technologies, key suppliers, and global thought leaders, while equipping participants with unique insights into latest trends and technologies.
Future-Proof your Services and Operations
"Intelligent Logistics" is essential for industry leaders, innovators, technology strategists, and operations managers eager to future-proof their organizations and deliver superior value in a highly competitive and increasingly customer driven postal and parcel ecosystem.
What you need to know
When & Where
Central London
10-11 September 2025
at the
event space of HubBox, Ground Floor, 130 City Road, London, EC1V 2NW
10 Sept.: 14.00 - 18.00 / drinks & dinner
11 Sept.: 09.00 - 17.00 / networking drinks
For Whom
Industry leaders, executies, and managers who want to enhance their knowledge and understanding of AI and data driven processes that can have an impact on operations, customer experience, and business solutions.
Format
Workshop style interactive sessions with
- short presentations
- panel discussions
- breakout sessions
in which all participants will be actively involved
Get in touch
If you want to find out more about this event, sponsorship opportunities, or if you want to learn more about connect2posts, please get in touch.
Program

DAY 1
10 September | 14.00 - 18.00
"Intelligent Logistics" Fast-Forward Bootcamp Sessions
to validate and co-create innovative solutions and their features for postal, parcel, and logistics markets and operations of tomorrow
Benefits for startups: Align your solution or technology 100% with the needs of the postal and parcel industry.
Benefits for the postal and parcel industry: Driving creativity and disrupting traditional thinking within corporate environments.
14.00
Welcome & Introduction
Bernhard Bukovc, Founder of connect2posts
_
14.15
Opening Pitches + Q&A
The selected startups present industry pain points, their solution, and explain the potential benefits and value of their solutions for the industry.
10 minutes per startup + Q&A
_
15.00
Breakout / Ideation Sessions
1-1 sessions (rotation with 20-minute meetings) between startups and postal & parcel companies as well as ecosystem partners and other experts.
Objectives
- Industry & use case validation
- Tailored guidance
- Paving the way towards a PoC
- Collaboration opportunities
16.15
coffee break
during the coffee break, startups will work on the feedback which they have received during the breakout sessions and prepare the final presentation (Outcome & Opportunity Mapping)
_
17.00
Outcome & Opportunity Mapping
Startup pitches highlighting specific problem-solution fits for startups and posta/parcel companies. The startups present the ideal top PoC start use cases.
8-minute pitches with Q&A / feedback
_
18.00
Wrap-up and end of the Fast-Forward Bootcamp
_
18.30
Joint Dinner for all Summit participants
Continue the discussions, network, and build relationships!
_
DAY 2
11 September | 09.00 - 17.00
"Intelligent Logistics" Summit Sessions
Our deep dive into the transformative power of Artificial Intelligence (AI), data analytics, and customer experience (CX) design within the dynamic postal and logistics sector. As the industry faces unprecedented challenges and opportunities – from last-mile delivery complexities to evolving customer expectations – leveraging cutting-edge technologies is a necessity for competitive advantage

09.30
Welcome & Introduction
Bernhard Bukovc, Founder of connect2posts
Sam Jarvis, CEO, HubBox
09.45
How CX at Checkout is the Key to Driving OOH Volume
session presented by
Discussion points:
- To drive volume, CX is key from checkout to delivery
- Just getting presence at checkout has significant requirements (and what those are)
- Why retailer DIY hasn't worked
- Insights into UX elements that drive shopper adoption (at pre-selection, launch, widget, and confirmation stages)
10.15
Case Study: AI & Vision Technology
Enhancing Parcel logistics operations with computer vision : Converting the floor into a new data source with visual intelligence across various process steps in a frictionless way. How computer vision and AI are revolutionizing logistics.
Ravi Kiran Kotty, Digital Transformation Technology Strategist, PostNord
Insights: AI powered B2B & B2C customer behavior prediction along supply chains
How modern AI methods can utilize different data sources (transactional-, customer- geo-, event-, marketing- and economic data) to achieve superior predictive performance in complex settings and how this translates into higher RoI.
Franziskos Kyriakopoulus, VP Digital Business, KEBA
_
10.55
coffee break
sponsored by
_
11.20
Insights: "2025: The year the frontier firm is born"
Simon Wälchli, Industry Advisor Logistics & Supply Chain, Microsoft
Vision: "Everyday AI - Vision Swiss Post"
Steffen Ochsenreither, Lead Digital Excellence, Swiss Post
_
11.45
- Workshop Session -
AI Agents for Operational Excellence: Streamlining Your Everyday Processes
This hands-on workshop explores the transformative potential of AI agents in enhancing organizational efficiency. Discuss how intelligent autonomous agents can automate repetitive tasks, optimize planning workflows, improve decision-making, and significantly streamline various internal processes, leading to measurable gains in productivity and resource allocation.
_
12.45
lunch break
sponsored by MobieTrain
_
13.45
Insights: AI & Dynamic Pricing
How AI and Machine Learning (ML) combined with Dynamic Pricing can further unlock operational efficiency within parcel networks.
Michael Anderson,
Owner and Managing Consultant, Place-B Consultancy Limited
Insights: AI, Data, and the Future of Global Trade: A Zero-Touch Approach to Compliance
Adnan Zaheer,
CEO, iCustoms
Insights: AI at Your Doorstep: Next-Gen Parcel Tracking
Sebastian Poberschin, Marketing, Acquisition & Growth , Bettermile
14.35
Case Study: Data Product Management
Bringing clarity into process execution building blocks hidden in data through process intelligence by connecting the dots. How do turn data into a competitive advantage in logistics.
Ravi Kiran Kotty, Digital Transformation Technology Strategist, PostNord
_
14.55
coffee break
sponsored by
"Smarcel - more than locker hardware on four wheels"
_
15.30
- Workshop Session -
Unlocking the Potential of Track & Trace Data
This workshop explores the vast possibilities hidden within collected track & trace data. We'll delve into key questions surrounding its utilization: How can we leverage this rich dataset to identify innovative solutions, uncover new efficiencies, enhance supply chain visibility, and ultimately drive greater business value? Let's discover how to transform raw data into actionable insights and unlock a wealth of previously unexplored benefits.
_
16.30
Wrap-up
_
16.45
Drinks reception
Continue the discussions, network, and build relationships!
sponsored by
Why you should join
Collaborate with Industry Leaders
Network with decision-makers across AI, Customer Experience, Data to explore actionable innovation and build lasting partnerships.
Case Studies
With the presence of key people from ongoing flagship projects in various postal & CEP companies, suppliers, consultancies and startups there will be plenty to digest from curated talks and workshops during the summit.
Innovation Showcase
c2p Ecosystem Partners and Startups will showcase relevant technologies that will help to shape the future of AI, CX, and data in the postal and parcel markets.
Ecosystem Networking & Partnerships
Network during coffee and lunch breaks, workshops, and the unique networking reception – this is the space for new partnerships.
REGISTRATION
Please use the payment links below depending on your respective membership level or type of company/organization. All indicated prices are "per person".
Ecosystem Partners get 2 free tickets. If an Ecosystem Partner wished to participate with 3 or more people, please use for each additional participant Cat 2 below.
Suppliers or consultancies that are not c2p members can sponsor and join. Please get in touch to learn more.
The low cost-covering fees allow us to organize a high value event. These contributions ensure high-quality programming and a collaborative, independent experience.
Cat 1
Only for c2p member startups in the two categories (1) fee model, and (2) reduced fee model, which are the current 2 membership models. If you are not sure whether you fall into this category please get in touch or verify at https://www.connect2posts.com/startups
Cat 2
1/ Postal, parcel, and CEP companies
2/ other c2p member startups under the old "no fee / commission only" model
3/ e-commerce companies / marketplaces / retailers
4/ Ecosystem Partner: as of 3rd ticket
Cat 3
Other startups that are not c2p members or that don't fall into the current membership categories, (1) fee model, or (2) reduced fee model.
Interested in joining?
Reach out and see how you can contribute to this event and benefit the most